Contact Us

Got a question?

Please see the FAQs below.

If you don’t find the answer, kindly fill in the Question, Suggestion or Comment form and we’ll get back to you as quickly as possible. If you prefer to give us a call, you can reach us at (248) 541-5717.

We appreciate any and all questions, suggestions and comments … positive or negative.  Thank you!

  • Frequently Asked Questions
    Do I need advance tickets to visit the Detroit Zoo?

    All general admission guests (two and older) are required to have a ticket prior to their visit in order to guarantee entry. A limited number of general admission tickets will be available at the gate each day with pricing of $20 per child or senior, and $25 per adult. The best way to guarantee your Detroit Zoo experience, at the best price, is to purchase your advance tickets today.


    Do I have to wear a face mask when I visit?
    • Face masks are encouraged indoors for the well-being of each other, staff and the animals who call the Detroit Zoo home.
    • Face masks are for sale at the Detroit Zoo’s Zoofari Market.

    Can I purchase advance tickets in person?

    If you need ticket purchase assistance, please contact us at or call 248-541-5717. Please be advised we are experiencing high traffic on our reservation site and through our call center. Please try again if you have issues. Thank you for your patience as we do our best to support all of our members and guests. A limited number of general admission tickets will also be available at the gate each day with pricing of $20 per child or senior, and $25 per adult. The best way to guarantee your Detroit Zoo visit is to book your visit in advance online.

    Do I have to show up for my selected time and date slot?

    Visitors purchasing general admission tickets will be required to pay a change fee per ticket to visit the Zoo on a different date.

    How do I cancel my tickets?

    All ticket purchases are non-refundable. Visitors purchasing general admission tickets will be required to pay a change fee per ticket to visit the Zoo on a different date.

    Can I enter through the member-only entrance?

    The members-only entrance at Rackham Fountain is closed for the season.

    What are the dining and gift options available?

    Click here for dining options. Click here for gift options. Credit or debit cards are strongly preferred as means of payment to reduce transmission risk of handling cash.

    Is the Giraffe Encounter open?

    No, the Giraffe Encounter is currently closed for the season. For more information please visit: Zoo Experiences

    Will convenience rentals be available?

    Yes, convenience rentals are available. View our current list here.

    Where can I find your full list of safety guidelines?

    You can read the current safety guidelines at We are updating the page often.

    Can I find out which habitats are open prior to my visit?

    Yes, check out Zoo Treks to find out which habitats and indoor areas are currently open.

    Why aren’t visitors allowed to feed the animals?

    Visitors are strictly prohibited from feeding any animal at the Detroit Zoo. Animals have specialized and nutritionally balanced diets, and throwing food and other objects into habitats risks their health and safety. Guests who violate this rule will be escorted from the Zoo.

    Is the Polk Penguin Conservation Center open?

    Yes! The Polk Penguin Conservation Center is currently open. For more information click here.

    Can I bring my own food/picnic?

    Yes, you can bring in your own food, non-alcoholic beverages and cooler. Grilling on Zoo grounds is prohibited. We have a large number of picnic tables throughout the Zoo for guest use, some of which are under tents. Feel free to sit at any that are not reserved.

    Can I bring my dog/pet?

    For the safety of your pet and our animals, pets are not allowed on Zoo grounds (including all parking lots).

    Are you open during certain holidays or in the winter?

    The Detroit Zoo is open year-round. For more information please visit: Hours / Schedule

    I would like to have an event at the Zoo. How do I get information?

    We offer a large variety of unique opportunities for private events. Please visit here for more information.

    Can I rent an animal? Can I touch an animal?

    Zoo animals are cared for by specially trained keepers who, in most cases, do not come in direct contact with them. So while it isn’t possible for anyone to pet a Zoo animal or volunteer to work with them, we do have a couple of suggestions. Also, our WildLife Preserver’s “Adopt-an-Animal” program allows you to make a donation in someone’s name. It is a symbolic adoption – the donation will be used for the care of the animals – and he or she will receive a certificate and information about the animal they love.

    How long does it take to walk around the Zoo? How far is it?

    The Zoo is 125 acres. If you walk all the primary pathways on the main route, it is a 1.7-mile trip. Adding in smaller paths increases your distance.

    Lost and Found?

    If you have lost an item at the Detroit Zoo, please submit the following form. You will receive an email confirmation that your submission has been received. Once we receive your form, we will do our best to help you locate your lost item and return it to you.

  • Question, Suggestion or Comment?

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