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Guest Experiences

You make the Zoo world go round. As a guest experience volunteer, you help create meaningful connections between people, animals and the natural world. This allows guests a positive and informative experience with each visit.

Mob Squad

Experience

The Australian Outback Adventure is home to a mob of kangaroos and two vibrant cassowaries. Volunteers called the “Mob Squad” interact with visitors along the pathway inside the habitat. Volunteers are critical to this experience, and the habitat cannot open without a team of volunteers.

  • Two-hour online and self-paced training module required
  • Flexible, year-round shifts ranging from two-and-a-half to three hours each
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Gallery Guide

Experience

If you love butterflies, this is the volunteer opportunity for you. The Ron Kagan Wildlife Interpretive Gallery houses the Butterfly Garden, Matilda R. Wilson Free-Flight Aviary, and our permanent fine art collection.

Volunteers act as Gallery Guides in the Gallery and spend their time talking about butterflies and interacting with guests.

  • Two-hour online and self-paced training module required
  • Flexible, year-round shifts ranging from two-and-a-half to three hours each
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Greeter

Experience

We know first impressions matter. That’s why our greeters mean so much to us.

Greeters provide a friendly invitation to guests entering buildings to help ensure guest safety and a positive visitor experience.

  • One-hour online and self-paced training module required
  • Flexible, year-round shifts ranging from two-and-a-half to three hours each
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Arctic Ring of Life Guest Assistant

Experience

A fan of cold weather? We’ve got just the right volunteer experience for you.

As an Arctic Ring of Life guest assistant, you’ll help with crowd control in the Polar Passage while enjoying quality time with polar bears.

  • One-hour online and self-paced training module and 90 minute on-grounds tour
  • Flexible, year-round shifts ranging from two-and-a-half to three hours each
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Zoo Ambassador

Experience

We get it — there’s a lot to explore at the Zoo. Ambassadors help guests orient themselves with the map, find locations or habitats and answer questions to enhance the visitor experience.

  • One-hour online and self-paced training module and two hour ongrounds tour
  • Flexible, seasonal (April-October) shifts ranging from two-and-a-half to three hours each
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Penguin People

Experience

No tuxedos needed. A love for penguins and people is all that’s needed for this volunteer opportunity.

Volunteers called “Penguin People” assist Guest Relations staff while enjoying quality time with the inhabitants.

  • Two-hour online and self-paced training module required
  • One-hour online question and answer session with the curator of birds required
  • Flexible, year-round shifts ranging from two-and-a-half to three hours each
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The Detroit Zoological Society volunteer application process will resume in Spring of 2026

If you are interested in supporting our special events – 21 Plus, Run Wild, Zoo Boo or Wild Lights you may email [email protected].