Detroit Zoo Safety Guidelines & Updates

Please check this page often for updates.

Our goal is to provide a great Zoo experience in an environment that is as safe as possible for all. To maintain the health and safety of our guests, staff and endangered animals, there are a few safety guidelines and updates we would like you to review prior to your arrival. Thank you for doing your part!

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MASK POLICY

• The Detroit Zoological Society has revised safety protocols to no longer require masks in outdoor areas. However, because it’s impossible for us to know the vaccination status of every visitor, for the time being, everyone must wear a mask inside our buildings.
• We all have a shared responsibility to keep guests, volunteers, staff and the animals who live here safe. Guests who do not comply with the Detroit Zoo’s policies may be escorted from the Zoo.
• Face masks must fit properly and securely cover your mouth and nose. Face masks with vents or valves are not permitted as they do not help prevent the spread of the virus, according to the CDC. Face shields are not accepted as substitutes for masks, but they may be worn as an added layer of protection.
• Guests may temporarily remove their masks when they are eating and drinking.
• As individuals infected with Covid can often be “asymptomatic” and still spread the virus, we encourage individuals who cannot wear a mask to rethink their Zoo visit.
• In order to protect other guests, staff and volunteers, guests who cannot wear a mask should minimize their time in indoor spaces, and must maintain at least six feet from other guests, staff and volunteers while outdoors.

YOUR MEMBERSHIP

If you would like to purchase or renew a membership, click here.
Purchasing a membership does not guarantee reservation availability. Please check back as spots may become available, due to cancellations or increased availability. General admission tickets may be available when member reservations are booked in order to provide access to all visitors from our community. Members who purchase general admission tickets for entry on member sold out dates will not be eligible for a refund. We are all in this together. We ask that members only book a reservation once every two weeks. Members will only be able to make reservations for the people currently listed on their membership.

BEFORE YOU ARRIVE

-All guests are required to schedule their time slot on our website prior to their visit so that we can maintain capacity limits and ensure touchless transactions. Reservations can be made up to two weeks in advance and can be booked here. At this time, members will only be able to make reservations for the people currently listed on their membership. Due to limited capacity, we also ask that members only book a reservation once every two weeks for the time being to allow other members the opportunity to visit. A limited number of general admission tickets will also be available at the gate each day with pricing of $15 per child or senior, and $19 per adult.

-The DZS is limiting capacity at the Detroit Zoo over our 125 acres. We will be closely monitoring the situation and decide when to increase capacity limits in the days and weeks ahead.

-After scheduling your visit, you will receive an email with your digital ticket, safety details and a digital map, as the Zoo will not be providing paper maps. Please check your spam folder if you do not receive your tickets after making a reservation. While in the Zoo, you are expected to observe the DZS’s safety practices, which follow mandates and guidelines from the state, county, Centers for Disease Control and Prevention, World Health Organization and other experts. They are posted throughout the Zoo and include wearing face coverings, following posted routes of circulation, maintaining physical distancing and adhering to personal hygiene requirements.

-Please plan to show your ID, membership card (if applicable) and digital, or printed, timed ticket receipt and parking receipt at the Zoo admission booth.

-Due to the pandemic, the members-only entrance at Rackham Fountain is temporarily closed. All guests must enter through the main admission gates at the front of the Zoo.

-Parking is available in the surface lots and the parking structure.

-When you arrive at the entry booths, expect single-line queuing with physical distancing markers. We ask that you maintain at least 6 feet between groups or individuals.

-Please show your ID and membership card (if applicable) before presenting your digital or printed timed ticket to the booth attendant, who will scan it.

AROUND THE DETROIT ZOO

-Enhanced cleaning procedures are in place. You may notice our Clean Team disinfecting areas regularly around the Zoo.

-Keep an eye out for visual markers to help you maintain the proper 6-foot distance from other individuals and groups at habitats, and other signage reminding you of safety guidelines.

-Utilize the accessible hand sanitizing and hand washing stations located at the entry booths and throughout the Zoo.

-Explore Zoo Treks for information about the animals and the habitats.

-Visitors are strictly prohibited from feeding any animal at the Detroit Zoo. Animals have specialized and nutritionally balanced diets, and throwing food and other objects into habitats risks their health and safety. Guests who violate this rule will be escorted from the Zoo.

-Please pay attention to the signs around the Zoo alerting you to any temporary closures as well as all the safety guidelines:

• EXPERIENCE UPDATES: All outdoor areas of the Zoo are accessible with the exception of the playgrounds, the Red Panda canopy walkway, prairie dog bubbles and giraffe viewing deck. However, all animals are viewable from regular public pathways. Indoor areas are gradually reopening. The Detroit Zoo currently has one-third of its pre-pandemic volunteer base. More buildings within the Zoo will reopen as staffing allows.
• RESTROOMS: Restrooms have exterior doors propped open. Attendants are monitoring capacity limits and disinfecting the restrooms regularly. Every other toilet stall or urinal has been closed to ensure guests maintain physical distancing in restrooms.
• FOOD AND GIFT OPTIONS: Click here for food options. Click here for gift options. Credit or debit cards are strongly preferred as means of payment to reduce transmission risk of handling cash.

WHEN YOU LEAVE THE DETROIT ZOO

-Please dispose of your gloves, masks and other personal items in the proper waste receptacles.

ANIMAL CARE

Knowledge regarding potential susceptibility of animals to COVID-19 continues to emerge, and DZS protocols adapt to include new information as it is available. We are taking proactive measures to limit any potential risk to animals who live at the Detroit Zoo as we continue to properly care for them. The DZS staff is wearing personal protective equipment while caring for certain species. It is now known that lions and tigers in one U.S. zoo have contracted COVID-19 infections. In addition, current understanding of potential susceptibility of other species in zoos to infection by COVID-19, based on a number of academic studies of this and related viruses, suggests that they may be susceptible. Guests may notice a few temporary barriers in areas that might present a risk of transmission of COVID-19 from a guest to an animal. We appreciate your cooperation and understanding as we work to keep the animals at the Zoo healthy.

COVID-19 WARNING

The safety protocols and reopening information were developed after reviewing scientific data, consulting with health experts, local officials and other zoos around the world. As a visitor, you are required to follow all of the safety guidelines established by the Detroit Zoological Society. COVID-19 is a new disease that is highly contagious and can cause severe illness and even death. Older adults and people who have underlying illnesses may be at greater risk for severe illness if they contract COVID-19, according to the Centers for Disease Control and Prevention. There is still a risk of becoming infected with COVID-19 while in outdoor areas with other people, though it has been established that viruses do not, in general, survive sunlight/UV radiation for very long. When you visit the grounds of the Detroit Zoo, or any other public place, you are accepting there is a risk of exposure to COVID-19.

To limit the spread of COVID-19, everyone must share the responsibility of following safety guidelines to help keep themselves and others safe. When you make the choice to visit the Detroit Zoo, you represent that you are not experiencing COVID-19 symptoms, have not tested positive for COVID-19 within the last two weeks and have not been in direct personal contact with someone who has tested positive for COVID-19 within the last two weeks. While in the Zoo, you are expected to observe the DZS’s safety guidelines that are derived from the CDC, WHO and other experts. They are outlined above and posted throughout the Zoo and include wearing face coverings, following posted routes of circulation, physical distancing and adhering to sanitization requirements.

The reopening information and detailed safety protocols listed here will be constantly reviewed and revised. Please check back often for updates. We appreciate your understanding and cooperation as we work to bring YOU back to the Zoo.